Refund policy
60-Day Try-Out & Return Policy
Try Resty for 60 days: risk-free
We want you to experience your Resty product properly at home.
You have 60 days from the day your order is delivered to open, try and reasonably use your product. If it is not right for you, simply contact us within those 60 days to request a return.
You do not need to leave the product unopened or unused to qualify for our 60-day try-out.
What is covered by the 60-day try-out?
Our 60-day try-out applies to all Resty products, including red light devices, mouth tapes, nasal strips, accessories and bundles, whether full-price or sale-priced.
You may use the product as reasonably necessary to decide whether it works for you. For products containing multiple single-use items, you may use a reasonable number of items to test the product. Please return the remaining contents.
Returned products should include all supplied accessories and components. Please keep and reuse the original packaging where reasonably possible, especially for larger products, as this helps prevent damage during return shipping.
Normal use during the trial period is accepted. We may reduce the refund if a product is returned with missing parts, avoidable damage or signs of use beyond what is reasonably necessary to test it.
How to request a return
To start a return, email [email protected] within 60 days of delivery and include:
- Your order number
- The product you want to return
- A short reason for the return
The reason helps us improve, but it does not affect your eligibility for a return.
Once your request has been accepted, we will send you the return instructions and the correct return address. Products sent back without first requesting a return may not be processed correctly.
After receiving the return instructions, please send the product back within 14 days.
Return shipping costs
For returns under the 60-day try-out, return shipping costs are the customer’s responsibility.
If your product arrived damaged, defective or incorrect, Resty will cover the reasonable return shipping costs.
We strongly recommend using a tracked shipping service. Resty cannot be held responsible for returned parcels that are lost or damaged in transit due to insufficient packaging.
Refunds
Once your return has arrived, we will inspect it and confirm the outcome by email.
Approved refunds are issued to the original payment method. We normally process refunds within 10 business days after receiving the return. Your bank or payment provider may need additional time to make the refund visible.
For returns made between day 15 and day 60, the refund covers the product price paid. Original delivery costs are not refunded unless the product was damaged, defective or incorrect.
If more than 15 business days have passed since we confirmed your refund, please contact [email protected].
Damaged, defective or incorrect products
Please inspect your order after delivery.
If an item is damaged, defective or different from what you ordered, contact us as soon as possible at [email protected]. Include your order number and, where helpful, photographs showing the problem.
We will assess the issue and arrange an appropriate solution at no additional cost to you. This may include a replacement, repair or refund.
Exchanges
The fastest way to receive another product is to return the original product and place a new order once your return has been accepted.
If you received the wrong product or the product needs replacing because of a defect, contact us before placing a new order.
Exceptions
The 60-day try-out does not apply to:
- Gift cards
- Products made or personalised specifically for you
- Products that have been deliberately damaged, misused or altered
Sale-priced products are included in the 60-day try-out.
These exceptions do not limit any rights you may have under applicable consumer law.
European Union right of withdrawal
If your order is delivered within the European Union, you also have a statutory right to withdraw from an online purchase within 14 days after delivery, without giving a reason.
After notifying us of your withdrawal, you have another 14 days to return the products.
When exercising this statutory right, we will refund the purchase price and the cost of our least expensive standard delivery option. Any additional amount paid for express or upgraded delivery is not refundable.
We may wait to issue the refund until we have received the returned products or you have provided evidence that they have been sent back.
Unless the product is defective, damaged or incorrect, the direct cost of returning the products is your responsibility.
Our 60-day try-out is an additional commercial promise and does not replace or limit your statutory consumer rights.